Manager’s Monthly Report December 2016

Manager’s Monthly Report

Ron Fussell our operations manager has presented this report of the operations and project updates for December 2016.
The crew responded to 14 service calls, 2 were markings and the others were turn offs, turn on calls, inspect customer shut off valves and meter re-reads. There were 18 private leaks identified by AMR. All of the leaks have been repaired or turned off. The crew has been cutting the edges and cleaning up the roads in preparation for snowfall. We will be reading water meters weekly during the winter months to identify frozen and broken pipes faster. Most likely we will return to our bi-weekly reading schedule this Spring. Shelbie had 6 stock transfers in December, and the new phone system is now operational.

During the month of December we purchased 861,920 gallons of water from CLAWA and our well produced 700,097 gallons. During the month of November we purchased 856,460 gallons of water from CLAWA and our well produced 591,001 gallons.

The total precipitation for the month of December was 12.5”.

Treatment Plant Update
The Treatment Plant was completed by Bonifide Earthworks and the Division of Drinking Water issued the permit and an amendment to operate Well #3. The Treatment Plant went on-line on January 21st and we are now drawing water from both Well #5 and Well #3. In the past we have operated utilizing a ratio of approximately 2/3 CLAWA water and 1/3 Well water, and we have recently begun and hope to maintain a reverse ratio of 2/3 Well water and 1/3 CLAWA water which should save us on our CLAWA purchases.

Snow Plowing Issues and Equipment Repairs
In January 2017 we experienced the largest snowfall that the Villas has seen in almost a decade. We had several feet of wet snow and numerous fallen trees and downed power lines and power poles. Despite these obstacles our staff worked tirelessly for over 5 days to clear roads, and attend to water leaks. We experienced some equipment breakdowns: The ram on the plow on the dump truck blew a seal and although we kept it in service the plow could only plow in one direction. The Chevy broke a tie rod and was out of service for most of the event. The Loader, Dump Truck and Skid Steer did the bulk of our plowing and we also contracted with one of our contractors to assist in clearing some roads. Edison also had to bring in equipment to plow so that they could repair their many downed power lines. Shelbie noted that although we received some complaints about berms, we received a vast majority of compliments. Outside people commented that our roads were better maintained than the County maintained roads. Most of the concerns and complaints were about Edison’s many power outages and the office and staff have no special knowledge or connection with Edison’s repair units. Shelbie will post on the website the number for Edison (1-800-611-1911) to report a power outage and to receive updates from Edison.
It should be noted that although we plow the roads as soon as there is any appreciable accumulation of snow, it is the resident’s responsibility to shovel their berm and their off street parking. The office will attempt to provide a list of independent people that can be hired to shovel or clear driveways, however, the company has no connection with these private contractors and our staff cannot be hired to clear private property. Also to those complaining about their berms, please understand that we do not intentionally create large berms on one side of the street and smaller berms on your neighbors across the street. Gravity is the controlling factor and berms will be higher on the downhill side of the street than on the uphill side of the street because we cannot push the snow uphill or it will roll back down. Lastly, landlords please advise your tenants to clear sufficient off street parking before their visitors or guests arrive so as not to block the roads while shoveling out a place to park and impeding emergency vehicles and snow plows.

Update on the Recycling Program and Trash Collection on Snow Days
Beginning January 23, 2017 trash pick up for the entire Villas will be on MONDAY and Recycle Collection Day will be every TUESDAY. The Board has set a policy that those that wish to recycle need to call the office at (909) 337-4259 to request a blue recycle barrel. One will be provided per residence at no charge. Replacement of lost, stolen, destroyed or removed barrels will be at the shareholder’s expense. Additionally, on Snow Days trash collection may be delayed for several days and residents should call the office to determine when staff will be able to complete the trash collection on those snow day events. Also recycling will also be delayed until the day after the trash is collected.

Update on the Variable Frequency Drive – The Variable Frequency Drive for the booster pumps has been shipped to Harich Well Service and they will make every effort to have it installed before the end of January. The Variable Frequency Drive will provide significant savings on our Edison power bills each month and should pay for itself within one year.

We recently had a meeting with Henry Herrera, a Cal-Fire Forester 1 regarding brush clearing, fuel reduction and chipping services provided by Cal-Fire and the Fire Safe Council. The State has recently freed up some money for Cal-Fire to provide these services in fire prone mountain areas. Laura Dyberg is the administrator for our local Fire Safe Council and Henry provided access phone numbers for Cal-Fire, The Fire Safe Council as well as contact numbers for other agencies such as Edison and San Bernardino County agencies. Henry also provided brochures and written materials on identifying bark beetle infestations and agencies and programs to help with diseased and hazardous tree removal. Shelbie has the brochures and materials available to all shareholders at the front desk in the office. We hope to have Laura Dyberg make sure that Arrowhead Villas is put on the list to receive the Cal-Fire and the Fire Safe Council services for brush clearing, fuel reduction and chipping beginning in Spring and Summer. We encourage all residents to contact these agencies if they are concerned about diseased or hazardous trees in the community.

Ron has commended both the staff and the residents for their diligent efforts toward water conservation which has exceeded the Governor’s 25% reduction rate. He would like to encourage our shareholders, renters and visitors to continue in their conservation efforts. In the coming months Ron and the staff will offer the residents new opportunities for further water conservation.

The company encourages shareholders, vacationers, visitors and renters to continue to visit the different areas of this website for good information such as the By-Laws, Company Mission Statement, Calendar of Events, some rules and regulations, the Annual Water Quality Report and a list of phone numbers for associate local agencies including LACSD, the Sheriff’s Dept., Fire Dept., Animal Control, Building and Safety and the Edison Company. The office can be contacted at or by phone at 337-4259.